Improve your phone skills – we know that the phone has made a comeback as a key business communication tool over the last 18 months or so. In this episode telephone coach Maggie Pugesek shares some great thoughts and ideas around how you and the people in your business can improve their phone skills both for incoming and outgoing calls.
Maggie offers insights around call practice, those crucial first five seconds and how to ensure that training sticks.
If you use the telephone as a key sales tool than this is a really good use of 25 minutes of your time.
Maggie’s top tips are:
Record your calls because they will help with getting better but they will also identify how your company is receiving calls in particular, which is especially important given all the marketing investment and activity you’ve probably done to get people to call you in the first place.
Set your goal and then work backwards to create a process to utilise the phone to help you achieve your goal
Have a mirror in front of you when making calls. You can check your level of enthusiasm and how you use your voice.
Find out more about Maggie’s telephone training at CandMCoaching.com
This is episode 188 of the Better Presentations More Sales podcast – the previous 187 episodes are available on your usual podcast app or you can listen and download them via this link. To find out how more about how I can help you with your sales challenges in 2022 please follow this link. For presentation coaching programmes, including helping you deliver that key presentation please follow this link
If you or your company are keen to get better at sales and presentations in 2022 and you think you might need some help to make that happen let’s have a 15-20 minute informal no obligation no charge chat on Zoom. Simply click on this link to make that happen.
To find out more and potentially purchase my book please click here: 12 Business Lessons from Running and UltraMarathon.
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